TOC: J Service Res
Introduction
Journal of Service Research, 14(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness
–Alicia A. Grandey, Lori S. Goldberg, and S. Douglas Pugh [] []
Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
–Heiner Evanschitzky, Christian Brock, and Markus Blut [] []
The Contingency Effect of Service Employee Personalities on Service Climate: Getting Employee Perceptions Aligned Can Reduce Personality Effects
–Seigyoung Auh, Bulent Menguc, Michelle Fisher, and Abeer Haddad [] []
Measuring Consumers’ Preferences for Metered Pricing of Services
–Christian Schlereth, Bernd Skiera, and Agnieszka Wolk [] [Google Scholar]
Four Positive Effects of a Salesperson’s Regional Dialect in Services Selling
–Robert Mai and Stefan Hoffmann [] [Google Scholar]
Senior Customers’ Service Encounter Preferences
–Vassiliki Grougiou and Simone Pettigrew [] [Google Scholar]
| The Hardware and Software Behind ELMAR Is Paid for with ÂÜÀòÉç¹ÙÍø Dues Please Support ELMAR by or renewing your membership |