TOC: Managing Service Quality
Introduction
Managing Service Quality, 21(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Special Issue Title: Special issue on ‘doing more with less’ with selected services marketing papers from the ANZMAC 2010 conference
How word of mouth communication varies across service encounters
–Bodo Lang [] []
Restorative cancer resource center servicescapes
–Mark S. Rosenbaum, Jillian Sweeney, Jillian Smallwood [] []
Psychological safety, contributions and service satisfaction of customers in group service experiences
–Volker G. Kuppelwieser, Jörg Finsterwalder [] []
Customer service understanding: gender differences of frontline employees
–Christine Mathies, Marion Burford [] []
The effect of accent of service employee on customer service evaluation
–Sally Rao Hill, Alastair Tombs [] []
Building friendships and relationships: The role of conversation in hairdressing service encounters
–Ivana Garzaniti, Glenn Pearce, John Stanton [] []