TOC: J Services Mar
Introduction
Journal of Services Marketing, 22(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Effects of airline bankruptcies: an event study
–Rama K. Jayanti, S.V. Jayanti [] []
Are TQM practices supporting customer satisfaction and service quality?
–Keng-Boon Ooi, Binshan Lin, Boon-In Tan, Alain Yee-Loong Chong [] []
The consumer anger phenomena: causes and consequences
–Venessa Funches [] []
A cross-cultural comparison of perceived informational fairness with service failure explanations
–Chen-ya Wang, Anna S. Mattila [] []
Too much of a good thing: curvilinear effects in the evaluation of services and the mediating role of trust
–Pavlos A. Vlachos, Adam P. Vrechopoulos, K. Pramatari [] []
Common mistakes in designing and implementing service guarantees
–Rod McColl, Jan Mattsson [] []