TOC: Managing Service Quality
Introduction
Managing Service Quality, 21(5)
 : : : TOC
: : journals |
Relevant ARCategory: |
The influence of active and passive customer behavior on switching in customer relationships
–Inger Roos, Anders Gustafsson [] []
Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
–Daniel I. Prajogo, Peggy McDermott [] []
Complaints-handling procedures of human services charities: Prevalence, antecedents, and outcomes of strategic approaches
–Roger Bennett, Sharmila Savani [] []
Consumer responses to online retailer’s service recovery after a service failure: A perspective of justice theory
–Hsin-Hui Lin, Yi-Shun Wang, Li-Kuan Chang [] [Google Scholar]
The role of expected future use in relationship-based service retention
–Jiun-Sheng Chris Lin, Chung-Yueh Wu [] []
Effects of an emotional intelligence training program on service quality of bank branches
–Mina Beigi, Melika Shirmohammadi [] []