TOC: Managing Service Quality
Introduction
Managing Service Quality, 21(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
Private and public voice: exploring cultural influence
–Scott R. Swanson, Robert Frankel, Mariusz Sagan, Douglas L. Johansen [] []
Beyond satisfaction: The relative importance of locational convenience, interpersonal relationships, and commitment across service types
–Li-Wei Wu [] []
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
–Jamie Carlson, Aron O’Cass [] []
The influence of consumer’s event quality perception on destination image
–Kae Sung Moon, May Kim, Yong Jae Ko, Daniel P. Connaughton, Jeoung Hak Lee [] [Google Scholar]
Assessment of event quality in major spectator sports
–Yong Jae Ko, James Zhang, Kevin Cattani, Donna Pastore [] []