TOC: J Service Res
Introduction
Journal of Service Research, 14(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
–Heiner Evanschitzky, Christopher Groening, Vikas Mittal, and Maren Wunderlich [] []
The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions
–Xuehua Wang [] []
Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude
–Nita Umashankar, Raji Srinivasan, and Dustin Hindman [] []
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
–Lia Patricio, Raymond P. Fisk, Joao Falcao e Cunha, and Larry Constantine [] []
Cherry-Picking Customers by Party Size in Restaurants
–Gary M. Thompson [] []
How Leaders’ Motivation Transfers to Customer Service Representatives
–Jan Wieseke, Florian Kraus, Sascha H. Alavi, and Tino Kessler-Thones [] [Google Scholar]
Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure
–Mark Gabbott, Yelena Tsarenko, and Wai Hoe Mok [] []