ÂÜÀòÉç¹ÙÍø

TOC: J Database Mar Cust Strat Man

Introduction

Database Marketing and Customer Strategy Management , 18(1)

 : : : TOC

: : journals

 

Relevant ARCategory:  


Editorial
Jane Fae Ozimek, Managing Editor []

An empirical analysis of customer loyalty in Pakistan’s telecommunication industry
Sadia Jahanzeb, Tasneem Fatima and M Bashir Khan [] [Google Scholar]

The mediating effects of first call resolution on call centers’ performance
Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar and Rushami Zien Yusoff [] [Google Scholar]

Community relationship management and social media
Lawrence Ang [] []

The role of sales and marketing integration in improving strategic responsiveness to market change
David Lyus, Beth Rogers and Christopher Simms [] []

Social CRM as a business strategy
Neil Woodcock, Andrew Green, Michael Starkey and The Customer Framework [] []