TOC: J Database Mar Cust Strat Man
Introduction
Database Marketing and Customer Strategy Management , 18(1)
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: : journals |
Relevant ARCategory: |
Editorial
–Jane Fae Ozimek, Managing Editor []
An empirical analysis of customer loyalty in Pakistan’s telecommunication industry
–Sadia Jahanzeb, Tasneem Fatima and M Bashir Khan [] [Google Scholar]
The mediating effects of first call resolution on call centers’ performance
–Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar and Rushami Zien Yusoff [] [Google Scholar]
Community relationship management and social media
–Lawrence Ang [] []
The role of sales and marketing integration in improving strategic responsiveness to market change
–David Lyus, Beth Rogers and Christopher Simms [] []
Social CRM as a business strategy
–Neil Woodcock, Andrew Green, Michael Starkey and The Customer Framework [] []
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