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The Services Marketing Special Interest Group (SERVSIG) of the ÂÜÀòÉç¹ÙÍø (ÂÜÀòÉç¹ÙÍø) is pleased to announce the 18th annual Services Doctoral Consortium, preceding the Frontiers in Service Conference, to be held at Ohio State University, Columbus, Ohio.  This year, the consortium will start with a welcome reception at 5:00 PM on Wednesday, June 29th, and will continue with sessions from 8:00 AM to 5:00 PM on Thursday, June 30th.

The Consortium is designed to help doctoral students and new faculty in their careers in services marketing. By promoting an intimate and collegial atmosphere, the Consortium provides a wonderful opportunity for participants to interact with the field’s leading scholars and the up-and-coming.  The consortium is supported by registration fees and donations from Arizona State University’s Center for Services Leadership. 

Featured Presenters at this year’s consortium include:

• Roland Rust, University of Maryland
• Mary Jo Bitner, Arizona State University
• Katherine “Kay” Lemon, Boston College
• Ajay Kohli, Georgia Tech
• Goutam Challagalla, Georgia Tech
• Raymond “Ray” Fisk, Texas State University, San Marcos
• Dwayne Gremler, Bowling Green State University
• Michael “Mike” Brady, Florida State University

 Highlights of the 2011 Consortium – Don’t Miss The Action!

• Research “Speed Pitch” Sessions where  students and young scholars will present their ideas to Service Scholars
• Small mentoring breakout and networking sessions will give participants opportunities to receive feedback and to ask questions about their research interests
• Panel discussion with recent U.S. and International PhD graduates on making the transition from student to professor
• Panel discussion with representatives of two Fortune 100 companies about collaborating with academic researchers

Register For the Consortium Online! 

 

Liam Glynn Travel Scholarship

May 1st, 2011 is the deadline for applications to the ÂÜÀòÉç¹ÙÍø (ÂÜÀòÉç¹ÙÍø) Services Marketing Special Interest Group (SERVSIG) for the ASU Center for Services Leadership/Liam Glynn Research Award.  This award gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the ÂÜÀòÉç¹ÙÍø Frontiers in Services Conference.

The ASU Center for Services Leadership is a research center within the W. P. Carey School of Business at Arizona State University. Founded in 1985 to pioneer the study of services, the Center for Services Leadership has established itself as a globally recognized authority on how to compete strategically through the profitable use of services.  The Center for Services Leadership is the sponsor of this year’s Services Doctoral Consortium.

Liam Glynn was a Lecturer at the University College Dublin in the Smurfit Graduate School of Business.  The first Director of the UCD Centre for Quality and Services Management, Liam published services marketing articles in France, Ireland, Italy, the United Kingdom, and the United States.  Co-editor of Understanding Services Management in 1995, he was the Membership Coordinator for the ÂÜÀòÉç¹ÙÍø SERVSIG and co-chaired the first ÂÜÀòÉç¹ÙÍø SERVSIG Conference on services research in 1999.  He was 40 when his long battle with cancer ended.  SERVSIG created an annual travel scholarship in Liam’s name to honor his memory.

To be considered for the Liam Glynn Scholarship, applicants submit a letter of interest and curriculum vita to Sterling Bone (sterling_bone@byu.edu). The application deadline is May 1^st, 2011. Up to 4 scholarships may be awarded based on the applications received, to help the recipients with Consortium expenses. The scholarship winners will be presented with a cash prize and will be recognized at the Consortium.

For information on this year’s program, and travel scholarships, please visit