TOC: Service Sci
Introduction
Service Science, 3(2)
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–Richard C. Larson
A Service Perspective on the Marketization of Undergraduate Education
–Steven A. Taylor, Kimberly M. Judson
Hierarchical Bayes Modeling of the Customer Satisfaction Index
–Nobuhiko Terui, Shohei Hasegawa, Taemyung Chu, Kosuke Ogawa
A SAT View on New Service Development
–Fu-Ren Lin, Pei-Shan Hsieh
The Impact of Operations Performance on Customer Loyalty
–Vikas Kumar, Luciano Batista, Roger Maull
Better Place: A Case Study of the Reciprocal Relations between Sustainability and Service
–Adi Wolfson, Dorith Tavor, Shlomo Mark, Michael Schermann, Helmut Krcmar
Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services
–David Xin Ding
Book Review: Service Science by Mark S. Daskin
–Robin G. Qiu