TOC: Managing Service Quality
Introduction
Managing Service Quality, 21(2)
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: : journals |
Relevant ARCategory: |
Development and testing of the Consumer Experience Index (CEI)
–SeungHyun Kim, JaeMin Cha, Bonnie J. Knutson, Jeffrey A. Beck [] []
Generating positive word-of-mouth in the service experience
–Sandy Ng, Meredith E. David, Tracey S. Dagger [] []
Service co-creation in community-based aged healthcare
–Liz Gill, Lesley White, Ian Douglas Cameron [] []
Consumer language preferences in service encounters: a cross-cultural perspective
–Jonas Holmqvist [] []
A comparison of users and non-users of banking self-service technology in Portugal
–João F. Proença, Maria Antónia Rodrigues [] []