Fisher IMS/SERVSIG Winners
Introduction
Sabine Mayser has won the 2011 Fisher IMS and ÂÜÀòÉç¹ÙÍø SERVSIG Dissertation Proposal Competition. Nicola Bilstein and Claudia Jasmand have won runner up awards
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ANNOUNCEMENT: Winners of the 2011 Fisher IMS & ÂÜÀòÉç¹ÙÍø SERVSIG Dissertation Proposal Award
The Initiative for Managing Services (IMS) at the Ohio State University’s Fisher College of Business, and the ÂÜÀòÉç¹ÙÍø’s Services Special Interest Group (SERVSIG) are pleased to announce the winners of the “2011 Fisher IMS and ÂÜÀòÉç¹ÙÍø SERVSIG Dissertation Proposal Competition” for the best doctoral dissertation proposals on Services. This is the fifth year of this annual award. The awards this year include three cash prizes ($2,000 for the First Place Winner, and $1,000 each for the First and Second Runners-up). The three winners will present their research at a special session at the 2011 ÂÜÀòÉç¹ÙÍø Winter Educators’ Conference in Austin, TX (February 18-20, 2010).
FIRST PLACE WINNER: SABINE MAYSER
Affiliation: Technische Universität München, Germany
Advisor: Florian von Wangenheim
Proposal: Perceived Fairness of Differential Customer Treatment
FIRST RUNNER-UP: NICOLA BILSTEIN
Affiliation: University of Paderborn, Germany
Advisor: Jens Hogreve
Proposal: Rethinking Value Co-Creation in Service: Empirical Investigations of the Antecedents and Outcomes of Optional and Mandatory Co-Production
SECOND RUNNER-UP: CLAUDIA JASMAND
Affiliation: Maastricht University School of Business and Economics
Advisors: Ko de Ruyter and Vera Blazevic
Proposal: Generating Sales While Providing Service: A Study of Customer Service Representatives’ Ambidextrous Behavior