TOC: Managing Service Quality
Introduction
Managing Service Quality, 21(1)
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: : journals |
Relevant ARCategory: |
The customer experience: a road-map for improvement
–Robert Johnston, Xiangyu Kong [] []
E-service attributes available on men’s and women’s apparel web sites
–Minjeong Kim, Jung-Hwan Kim, Sharron J. Lennon [] [Google Scholar]
A critical review of techniques for classifying quality attributes in the Kano model
–Josip Mikulic, Darko Prebe?ac [] []
Relational impact of service providers’ interaction behavior in healthcare
–Sanjaya Singh Gaur, Yingzi Xu, Ali Quazi, Swathi Nandi [] [Google Scholar]
Antecedents and effects of engaged frontline employees: A study from the hospitality industry
–Terje Slåtten, Mehmet Mehmetoglu [] []