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: : : TOC : : journals

Relevant ARCategory:

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Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis
–Andrea Ordanini and A. Parasuraman [] []

A Meta-Analysis of Organizational Complaint Handling and Customer Responses
–Katja Gelbrich and Holger Roschk [] []

Evaluating Customer Information Breaches as Service Failures: An Event Study Approach
–Arvind Malhotra and Claudia Kubowicz Malhotra [] []

Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information
–Andreas B. Eisingerich, Gaia Rubera, Matthias Seifert, and Gunjan Bhardwaj [] []

The Impact of Mission Fulfillment on the Internal Audience: Psychological Job Outcomes in a Services Setting
–Taewon Suh, Mark B. Houston, Steven M. Barney, and Ik-Whan G. Kwon [] []

Walk Your Talk: An Experimental Investigation of the Relationship Between Word of Mouth and Communicators’ Loyalty
–Ina Garnefeld, Sabrina Helm, and Andreas Eggert [] [Google Scholar]

The Power of Self-Efficacy Change During Service Provision: Making Your Customers Feel Better ÂÜÀòÉç¹ÙÍøt Themselves Pays Off
–Jacqueline van Beuningen, Ko de Ruyter, and Martin Wetzels [] []

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