TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
–Jari Juga, Jouni Juntunen, David B. Grant [] []
Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)
–Heiko Gebauer, Mikael Johnson, Bo Enquist [] []
The diminished effect of psychological empowerment on the self-empowered
–Thomas Chi Keung Chan, Keith Yong Ngee Ng, Gian Casimir [] []
The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
–Christer Strandberg, Rolf Dalin [] []
Improvement gap analysis
–Gérson Tontini, Jaime Dagostin Picolo [] []