Service Industry Future
Introduction
Electronic/Mobile/Social Technologies and the Future in Service Industry, Special issues of International Journal of E-Services & Mobile Applications, Guest editor JungKun Park; Deadline 30 May 2011
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SUBMISSION DUE DATE: May 30, 2011
SPECIAL ISSUE ON Electronic/Mobile/Social Technologies and the Future in Service Industry
International Journal of E-Services & Mobile Applications (IJESMA)
Guest Editors:
JungKun Park, University of Houston, USA Brian Rutherford, Purdue University, USA
INTRODUCTION:
The wide deployments of Electronic, Mobile, and Social (EMS) information communication technologies increasingly determine competitiveness in the service industry. At the same time, the significant increase in the number of EMS service and consumer demands have created multichannel environments for EMS commerce and services that change in consumer behavior. There is a need to apply robust research findings in the appropriate management, organizational, and behavioral research related to services innovation, quality, pricing, promotion, design and delivery with resulting consumer behavioral outcomes (adoption, satisfaction, loyalty, etc.) to forecast future of service industry. Overall EMS services and consumer behavior in different technological settings is becoming a subject of interest for both practitioners and academic researchers.
OBJECTIVE OF THE SPECIAL ISSUE:
In this special issue, we are pleased to invite manuscripts from researchers and practitioners on subjects related to Electronic, Mobile, and Social (EMS) information communication technologies and consumer behavior. This special issue of IJESMA will be a unique occasion to collect and address multiple perspectives on this subject. These perspectives should reflect different theoretical, empirical and methodological points of view.
RECOMMENDED TOPICS:
Topics to be discussed in this special issue include (but are not limited to) the following:
EMS Services
- EMS drive business model
- EMS marketing mix (Promotion, Price, Distribution, Product)
- EMS service technologies and adoption
- Service branding /Service design
- Service pricing
- Service providers/portal
- Service quality, strategy, interactivity,
- Tourism / hospitality services for EMS
- Theoretical foundation of EMS
Consumer Behavior in EMS Context
- Cross-cultural studies
- EMS banking/investment/payments
- EMS CRM (satisfaction, loyalty, etc.)
- EMS information processing/search
- EMS security/privacy/trust
- EMS shopping
- EMS text-mining/EMS behavioral data
- User behavior modeling
- User generated contents
- User experience
SUBMISSION PROCEDURE:
Researchers and practitioners are invited to submit papers for this special theme issue on Electronic/Mobile/Social Technologies and the Future in Service Industry on or before May 30, 2011. All submissions must be original and may not be under review by another publication. INTERESTED AUTHORS SHOULD CONSULT THE JOURNAL’S GUIDELINES FOR MANUSCRIPT SUBMISSIONS at
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All submitted papers will be reviewed on a double-blind, peer review basis. Papers must follow APA style for reference citations.
ABOUT International Journal of E-Services & Mobile Applications (IJESMA):
The objective of the International Journal of E-Services and Mobile Applications (IJESMA) is to be a truly interdisciplinary journal providing comprehensive coverage and understanding of all aspects of e-services, self-services and mobile communication from different fields including marketing, management, and MIS. The journal invites contributions that are both empirical and conceptual, and is open to all types of research methodologies both from academia and industry. It promotes and publishes state-of-the art research regarding different issues in the production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services relevant to the interest of professionals, academic educators, researchers, and industry consultants in the field.
This journal is an official publication of the Information Resources Management Association
Editor-in-Chief: Dr. Ada Scupola
Published: Quarterly (both in Print and Electronic form)
PUBLISHER:
The International Journal of E-Services & Mobile Applications (IJESMA) is published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference), “Medical Information Science Reference”, “Business Science Reference”, and “Engineering Science Reference” imprints. For additional information regarding the publisher, please visit .
All submissions should be directed to the attention of:
JungKun Park, Ph.D.
Guest Editor, IJESMA
Email: jpark21@central.uh.edu or brutherf@purdue.edu