TOC: J Services Mar
Introduction
Journal of Services Marketing, 2(7)
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Relevant ARCategory: |
Do women like options more than men? An examination in the context of service recovery
–Anna S. Mattila [] []
The role of the customer contact person’s age in service encounters
–Karolina Wägar, Lars-Johan Lindqvist [] [Google Scholar]
Toward an understanding of consumer perspectives on experiences
–Steve Baron, Kim Harris [] []
Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
–Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí [] []
Are services advertised differently? An empirical examination
–Jean-Marc Décaudin, Denis Lacoste [] []