TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(5)
 : : : TOC
: : journals |
Relevant ARCategory: |
Service quality dimensions of hybrid services
–Shirshendu Ganguli, Sanjit Kumar Roy [] []
E-services as resources in customer value creation: A service logic approach
–Johanna Gummerus [] []
Critical factors for effective implementation of ISO 9001 in SME service companies
–Evangelos L. Psomas, Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos [] []
The effect of productivity and quality on profitability in US airline industry: An empirical investigation
–Mahour Mellat Parast, Elham (Ellie) H. Fini [] []
Updating service operations
–Joanne S. Sulek, Rhonda L. Hensley [] []