TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
Design dimensions of experience rooms for service test drives: Case studies in several service contexts
–Bo Edvardsson, Bo Enquist, Robert Johnston [] []
A grounded theory model of service providers’ stress, emotion, and coping during intercultural service encounters
–Chen-ya Wang, Anna S. Mattila [] [Google Scholar]
Two component customer relationship management model for healthcare services
–Hardeep Chahal [] []
The relative importance of service features in explaining customer satisfaction: A comparison of measurement models
–Angelos Pantouvakis [] []
Development of personalised services in small business: an iterative learning process
–Patrik Gottfridsson [] []