TOC: J Service Res
Introduction
Journal of Service Research, 13(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Can I Live Up to That Ad? Impact of Implicit Theories of Ability on Service Employees’ Responses to Advertising
–Daniel Wentzel, Sven Henkel, and Torsten Tomczak [] [Google Scholar]
Getting a Discount or Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes
–Ahmad Daryanto, Ko de Ruyter, and Martin Wetzels [] []
Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires
–Evrim D. Gunes, O. Zeynep Aksin, E. Lerzan Ormeci, and S. Hazal Ozden [] []
‘By-the-Book’ Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions
–Sterling A. Bone and John C. Mowen [] [Google Scholar]
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies
–Heiko Gebauer, Bo Edvardsson, Anders Gustafsson, and Lars Witell [] []
Impact of Service Failure: The Protective Layer of Customer Relationships
–Laszlo Sajtos, Roderick J. Brodie, and James Whittome [] []
Assessing the Impact of Response Styles on Cross-Cultural Service Quality Evaluation: A Simplified Approach to Eliminating the Problem
–Nina Reynolds and Anne Smith [] []