TOC: Service Industries J
Introduction
Service Industries Journal, 30(7)
 : : : TOC
: : journals |
Relevant ARCategory: |
International growth of banks: from competence-exploiting to competence-enhancing strategies?
–Sergio Mariotti; Lucia Piscitello [] []
Role of customer orientation in an integrative model of brand loyalty in services
–Hong-Youl Ha; Joby John [] []
How does a new institution spread? Travel agencies’ adoption of the service quality assurance programme
–Huei-Wen Pao; Hsueh-Liang Wu; Wei-Hwa Pan [] [Google Scholar]
Exploring public house employee’s perceptions of their status: a UK case study
–Peter John Sandiford; Diane Seymour [] [Google Scholar]
Does organisational support promote citizenship? The moderating role of market-focused HRM
–Mei-Ling Wang [] []
The role of customer values in accepting information technologies in the public information service sector
–Fang-Ming Hsu; Tser-Yieth Chen; Shuwen Wang [] []
Perceived power imbalance and customer dissatisfaction
–Jungki Lee [] []
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
–Wansoo Kim; Chihyung Ok; Kevin Patrick Gwinner [] []
An analysis of bank stock price reaction to distressed borrowers: Taiwanese evidence
–Tseng-Chung Tang [] []
Measuring user perceived service quality of online auction sites
–Chung-Tzer Liu; Yi Maggie Guo; Tzong-Yin Hsieh [] []