TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(3)
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Relevant ARCategory: |
Services offshoring: Does perceived service quality affect country-of-service origin preference?
–Shawn T. Thelen, Earl D. Honeycutt Jr, Thomas P. Murphy [] []
Comprehension of relationship quality in the retail environment
–Patrick Vesel, Vesna Zabkar [] []
Drivers of customers’ service experiences: a study in the restaurant industry
–Ute Walter, Bo Edvardsson, Åsa Öström [] [Google Scholar]
Management commitment to service quality and organizational outcomes
–Millissa F.Y. Cheung, W.M. To [] []
Examining the application of six sigma in the service exchange
–Breffni M. Noone, Karthik Namasivayam, Heather Spitler Tomlinson [] []
Consumer perceptions of visible tattoos on service personnel
–Dwane H. Dean [] []