TOC: Service Sci
Introduction
Service Science, 2(2)
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All articles freely available at
System Thinking for Service Research Advances
–Sergio Barile, Jim Spohrer, Francesco Polese
An Integrated SS-VSA Analysis of Changing Job Roles
–Jim Spohrer, Gaetano M. Golinelli, Paolo Piciocchi, Clara Bassano
Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science
–Sergio Barile, Francesco Polese
A VSA-SS Approach to Healthcare Service Systems: The Triple Target of Efficiency, Effectiveness and Sustainability
–Marialuisa Saviano, Clara Bassano, Mario Calabrese
From System Science – A New Way to Structure and Manage the Company for Sustainable Success
–William F. Christopher
A Stochastic Model of Resource Allocation for Service Systems
–Ralph Badinelli
Service Systems and Requisite Variety
–Phil Godsiff
Service as Mutualism: A Question of Viability in Systems
–Gary S. Metcalf
Service Systems Through The Prism of Conceptual Modeling
–Zdenko Stanicek, Marek Winkler
A Brief Review of Systems Theories and Their Managerial Applications
–Cristina Mele, Jacqueline Pels, Francesco Polese