TOC: J Services Mar
Introduction
Journal of Services Marketing, 24(2)
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Relevant ARCategory: |
Embedding relationship cues in written communication
–Maria M. Raciti, Tracey S. Dagger [] []
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
–Jamie Carlson, Aron O’Cass [] []
When demographic differences exist: an analysis of service failure and recovery among diverse participants
–Beth G. Chung-Herrera, Gabriel R. Gonzalez, K. Douglas Hoffman [] []
An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping
–Spiros Gounaris, Sergios Dimitriadis, Vlasis Stathakopoulos [] [Google Scholar]
Do hotels’ “green” attributes contribute to customer satisfaction?
–E. Robinot, J.-L. Giannelloni [] [Google Scholar]
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
–Margee Hume, Gillian Sullivan Mort [] []