TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
–J”rg Finsterwalder, Sven Tuzovic [] []
Service business development in small and medium capital goods manufacturing companies
–Heiko Gebauer, Marco Paiola, Bo Edvardsson [] []
Coping with confusion: The case of the Dutch mobile phone market
–Hans Kasper, Jos‚e Bloemer, Paul H. Driessen [] []
Service innovations in manufacturing firms
–Ida Gremyr, Nina L”fberg, Lars Witell [] []
The burdens of ownership: reasons for preferring renting
–Sabine Moeller, Kristina Wittkowski [] []