TOC: J Services Mar
Introduction
Journal of Services Marketing, 24(1)
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Relevant ARCategory: |
Strategies for achieving success for innovative versus incremental new services
–Michael C. Ottenbacher, Robert J. Harrington [] []
Service customer commitment and response
–Tim Jones, Gavin L. Fox, Shirley F. Taylor, Leandre R. Fabrigar [] []
Four-mode channel interactivity concept and channel preferences
–Bela Florenthal, Aviv Shoham [] []
The youth market for internet banking services: perceptions, attitude and behaviour
–Vinh Sum Chau, Liqing W.L.C. Ngai [] []
Consumer relationship proneness: a reexamination and extension across service exchanges
–Janet Turner Parish, Betsy Bugg Holloway [] []
What are the fundamental features supporting service quality?
–Akiko Ueno [] []
New directions for customer-to-customer interaction research
–Richard Nicholls [] []