TOC: Managing Service Quality
Introduction
Managing Service Quality, 20(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Consumer trust in service companies: a multiple mediating analysis
–Roland Kantsperger, Werner H. Kunz [] []
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
–Sander Svari, G”ran Svensson, Terje Sl?tten, Bo Edvardsson [] []
Service failures in online double deviation scenarios: justice theory approach
–Eun-Jung Lee, JungKun Park [] []
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
–Nelson Barber, Joseph M. Scarcelli [] []
A bibliometric analysis of service research from Asia
–Kay Chuan Tan, Atarod Goudarzlou, Ayon Chakrabarty [] []