TOC: J Service Res
Introduction
Journal of Service Research, 13(1)
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: : journals |
Relevant ARCategory: |
Setting the Agenda for the Future of Service Research
–Katherine N. Lemon [] []
Moving Forward and Making a Difference: Research Priorities for the Science of Service
–Amy L. Ostrom, Mary Jo Bitner, Stephen W. Brown, Kevin A. Burkhard, Michael Goul, Vicki Smith-Daniels, Haluk Demirkan, and Elliot Rabinovich [] []
Service Performance–Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics
–Elten Briggs and Douglas Grisaffe [] []
Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective
–Klaus Schoefer [] []
Service Design for Experience-Centric Services
–Leonieke G. Zomerdijk and Christopher A. Voss [] []
Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters
–Yun Kyung Cho and Larry J. Menor [] []
The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services
–David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma, and Don G. Wardell [] []
Empirical Profiles of Service Recovery Systems: The Maturity Perspective
–Jeffery S. Smith and Kirk R. Karwan [] []