TOC: Service Sci
Introduction
Service Science, 1(3)
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Relevant ARCategory: |
Editorial Column: Service Innovation: Is it Part of the Service Science Discipline?
–Emmanuel Fragni‡re []
A Customer Liberation Manifesto
–Raymond Fisk [] []
Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach
–Liang Zeng, Robert W. Proctor, Gavriel Salvendy [] []
Modeling the Human Side of Service Delivery
–Benjamin Schneider, David E. Bowen [] []
Structural Analysis of a Business Enterprise
–Ying Tat Leung, Jesse Bockstedt [] []
Using Survey Data to Design a RFID Centric Service System for Hospitals
–Riccardo Mogre, Rajit Gadh, Arunabh Chattopadhyay [] []
Common Assumptions That Are Barriers to Service Improvement
–John Goodman [] []