TOC: Service Industries J
Introduction
Service Industries Journal, 29(12)
 : : : TOC
: : journals |
Relevant ARCategory: |
Diversity of innovation patterns in services
–Xavier Vence; Alexandre Trigo [] []
Explaining consumer complaining behaviour in double deviation scenarios: the banking services
–Ana B. Casado-D¡az; Juan L. Nicolau-Gonz lbez [] []
A new service development integrated model
–Yu-Cheng Lee; Jih-Kuang Chen [] []
The impact of brand equity on brand preference and purchase intentions in the service industries
–Hsin Hsin Chang; Ya Ming Liu [] []
E-service quality: an internal, multichannel and pure service perspective
–Jos‚ M. Barrutia; Jon Charterina; Ainhize Gilsanz [] []
Individual attitudes to learning and sharing individual and organisational knowledge in the hospitality industry
–Jen-Te Yang [] []
Creating environmental knowledge through `green communities’ in the Spanish pharmaceutical industry
–Juan Gabriel Cegarra-Navarro; Jose-Rodrigo Cordoba-Pachon; Gonzalo Wandosell Fernandez de Bobadilla [] [Google Scholar]
Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
–Jui-Min Li; Jen-Shou Yang; Hsin-Hsi Wu [] []
Service failures and recovery strategies of chain restaurants in Taiwan
–Chen-Tsang (Simon) Tsai; Ching-Shu Su [] []