TOC: Service Industries J
Introduction
Service Industries Journal, 29(11)
 : : : TOC
: : journals |
Relevant ARCategory: |
Who are the online grocers?
–Tak-Kee Hui; David Wan [] []
Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector
–Seung-Kyu Rhee; June-Young Rha [] []
An integrated model of customer social exchange relationship: the moderating role of customer experience
–Youjae Yi; Taeshik Gong [] []
Exploration of lead factors affecting service recovery
–Wen-Bao Lin [] []
Zone of tolerance for banks: a diagnostic model of service quality
–Halil Nadiri; Jay Kandampully; Kashif Hussain [] []
Cross-country comparison of intellectual capital performance of commercial banks in Asian economies
–Chaur-Shiuh Young; Hwan-Yann Su; Shih-Chieh Fang; Shyh-Rong Fang [] []
The effects of relational bonds on online customer satisfaction
–Yi-Ling Chen; Hung-Chang Chiu [] []
Price dispersion of online air tickets for short distance international routes
–Pei-Chun Lin; Chen-Cheng Chen; Mei-Hui Song [] []
Power perceptions and modes of complaining in higher education
–Avinandan Mukherjee; Mary Beth Pinto; Neeru Malhotra [] []