TOC: J Service Res
Introduction
Journal of Service Research, 12(2)
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Relevant ARCategory: |
How to Make Switching Costly: The Role of Marketing and Relationship Characteristics
–Yolanda Polo and F. Javier Sese [] []
It Depends: Moderating the Relationships Among Perceived Waiting Time, Anger, and Regret
–Clay M. Voorhees, Julie Baker, Brian L. Bourdeau, E. Deanne Brocato, and J. Joseph Cronin Jr [] []
Employees’ Willingness to Report Service Complaints
–Gil Luria, Iddo Gal, and Dana Yagil [] [Google Scholar]
Dashboards as a Service: Why, What, How, and What Research Is Needed?
–Koen Pauwels, Tim Ambler, Bruce H. Clark, Pat LaPointe, David Reibstein, Bernd Skiera, Berend Wierenga, and Thorsten Wiesel [] []
Regulatory Focus Theory, Trust, and Privacy Concern
–Jochen Wirtz and May O. Lwin [] []
Communal Service Delivery: How Customers Benefit From Participation in Firm-Hosted Virtual P3 Communities
–Utpal M. Dholakia, Vera Blazevic, Caroline Wiertz, and Rene Algesheimer [] []
Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework
–Piyush Sharma, Jackie L. M. Tam, and Namwoon Kim [] []