TOC: J Services Mar
Introduction
Journal of Services Marketing, 23(6)
 : : : TOC
: : journals |
Relevant ARCategory: |
Cross-cultural marketing strategies for delivering knowledge-based services in a borderless world: the case of management education
–Rajshekhar (Raj) G. Javalgi, W. Benoy Joseph, Richard J. LaRosa [] []
Betrayal? Relationship quality implications in service recovery
–Betsy Bugg Holloway, Sijun Wang, Sharon E. Beatty [] []
The impact of network and environmental factors on service innovativeness
–Ruby P. Lee, Gregory O. Ginn, Gillian Naylor [] []
Employee perspectives of service quality in the supermarket sector
–Paul J. Vella, John Gountas, Rhett Walker [] []
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
–Thorsten Gruber, Isabelle Szmigin, Roediger Voss [] []
A multi-level analysis of customer contact teams
–Barbara A. Wech, Karen Norman Kennedy, Dawn R. Deeter-Schmelz [] []