TOC: J Services Mar
Introduction
Journal of Services Marketing, 23(5)
 : : : TOC
: : journals |
Relevant ARCategory: |
Closing the gap between perceived and actual waiting times in a call center: results from a field study
–Anita Whiting, Naveen Donthu [] []
Exploring customer reactions to offshore call centers: toward a comprehensive conceptual framework
–Piyush Sharma, Rajiv Mathur, Abhinav Dhawan [] []
Call center employee personality factors and service performance
–Olukemi O. Sawyerr, Shanthi Srinivas, Sijun Wang [] []
The use of strategic deception in relationships
–Abhijit Patwardhan, Stephanie M. Noble, Ceri M. Nishihara [] []
Frontline employees’ views on organizational factors that affect the delivery of service quality in call centers
–Alison M. Dean, Al Rainnie [] [Google Scholar]
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
–Nicholas J. Ashill, Michel Rod, Peter Thirkell, Janet Carruthers [] []
Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?
–Pawan S. Budhwar, Arup Varma, Neeru Malhotra, Avinandan Mukherjee [] []