TOC: Managing Service Quality
Introduction
Managing Service Quality, 19(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
Predictors of customer satisfaction: testing the classical paradigms
–Uwe Peter Kanning, Nina Bergmann [] []
Impacts of customer service on relationship quality: an empirical study in China
–Su Qin, Li Zhao, Xu Yi [] []
E-service quality: comparing the perceptions of providers and customers
–Emmanouil Stiakakis, Christos K. Georgiadis [] []
The effect of managerial practice on employee-perceived service quality: The role of emotional satisfaction
–Terje Sl?tten [] []
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
–Nicholas D. Theodorakis, Athanasios Koustelios, Leigh Robinson, Achilleas Barlas [] []
Why and how service quality perceptions impact consumer responses
–Michael Etgar, Galia Fuchs [] []