TOC: J Service Res
Introduction
Journal of Service Research, 12(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance
–Benjamin Schneider, William H. Macey, Wayne C. Lee, and Scott A. Young [] []
Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services
–Mirella Kleijnen, Annouk Lievens, Ko de Ruyter, and Martin Wetzels [] []
Service Delivery Innovation: Antecedents and Impact on Firm Performance
–Ja-Shen Chen, Hung Tai Tsou, and Astrid Ya-Hui Huang [] []
Offshore Outsourcing of Services: A Stakeholder Perspective
–Wendy L. Tate, Lisa M. Ellram, and Stephen W. Brown [] []
The Role of Price Tiers in Advance Purchasing of Event Tickets
–Wendy W. Moe and Peter S. Fader [] []
Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process
–Elizabeth Gelfand Miller, Mary Frances Luce, Barbara E. Kahn, and Emily F. Conant [] []
Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context
–Nichola Robertson and Robin N. Shaw [] []