TOC: J Retailing Con Services
Introduction
Journal of Retailing and Consumer Services, 16(4)
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Relevant ARCategory: |
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
–Jiyoung Kim, Byoungho Jin, Jane L. Swinney [] []
Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction
–Ulrich R. Orth, Mark T. Green [] []
Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing
–Katri Koistinen, Raija Järvinen [] []
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
–Alessandro Arbore, Bruno Busacca [] []
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
–Veronica Liljander, Pia Polsa, Allard van Riel [] []
Exploring the determinants of the frugal shopper
–Liliana L. Bove, Anish Nagpal, Adlai David S. Dorsett [] []
Examining the antecedents of trust and rapport in services: Discovering new interrelationships
–Gerrard Macintosh [] []
Retail services and firm profit in a dual-channel market
–Ruiliang Yan, Zhi Pei [] []
Developing a framework to improve retail category management through category captain arrangements
–Subir Bandyopadhyay, Anna Rominger, Savitri Basaviah [] []
Online social capital: Understanding e-impulse buying in practice
–Ronan de Kervenoael, D. Selcen O. Aykac, Mark Palmer [] []