TOC: Managing Service Quality
Introduction
Managing Service Quality, 19(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
Service innovation and electronic word-of-mouth: is it worth listening to?
–Tor W. Andreassen, Sandra Streukens [] []
Seller-initiated relationship ending: An empirical study of professional business-to-business services
–Maria Holmlund, Päivi Hobbs [] []
A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model
–Miao Zhao, Ruby Roy Dholakia [] []
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
–Riadh Ladhari [] []
Service experience and service design: concepts and application in tourism SMEs
–Anita Zehrer [] []
Service quality, satisfaction, and behavioural intentions: A study of low-cost airline carriers in Thailand
–Gour C. Saha, Theingi [] []