TOC: J Travel Tourism Mar
Introduction
Journal of Travel and Tourism Marketing, 26(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
The Joint Effects Of Service Failure Mode, Recovery Effort, And Gender on Customers’ Post-Recovery Satisfaction
–Anna S. Mattila; Wonae Cho; Heejung Ro [] [Google Scholar]
Dealing With Service Failures: The Use Of Explanations
–Graham L. Bradley; Beverley A. Sparks [] []
Enough Is Enough! Or Is It? Factors That Impact Switching Intentions in Extended Travel Service Transactions
–Keith S. Coulter [] []
An Analysis of Corporate E-Mail Communication As Part Of Airlines’ Service Recovery Strategy
–Astrid Dickinger; Ulrike Bauernfeind [] [Google Scholar]
A Storytelling Perspective on Online Customer Reviews Reporting Service Failure And Recovery
–Hulda G. Black; Scott W. Kelley [] []
Critical Incidents in Tourism: Failure, Recovery, Customer Switching, and Word-Of-Mouth Behaviors
–Scott R. Swanson; Maxwell K. Hsu [] []
Service Failure and Recovery in an All-Suite Hotel/Serviced Apartment Context: A Case Study
–Karin Weber [] []