TOC: J Service Res
Introduction
Journal of Service Research, 11(4)
 : : : TOC
: : journals |
Relevant ARCategory: |
JSR’s Flagship Status Will Continue Under a New Editor
–A. Parasuraman []
Twenty Years of Service Guarantee Research: A Synthesis
–Jens Hogreve and Dwayne D. Gremler [] []
Managing Service Innovation and Interorganizational Relationships for Firm Performance: To Commit or Diversify?
–Andreas B. Eisingerich, Gaia Rubera, and Matthias Seifert [] []
The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis
–Katherine N. Lemon and Florian v. Wangenheim [] []
How Often Versus How Long: The Interplay of Contact Frequency and Relationship Duration in Customer-Reported Service Relationship Strength
–Tracey S. Dagger, Peter J. Danaher, and Brian J. Gibbs [] []
Unifying Service Marketing and Operations With Service Experience Management
–Robert J. Kwortnik Jr and Gary M. Thompson [] []
Customer Self-Efficacy in Technology-Based Self-Service: Assessing Between-and Within-Person Differences
–Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels, and Sandra Streukens [] []
Evolutionary Changes in Service Attribute Importance in a Crisis Scenario The Uruguayan Financial Crisis
–Moshe Kim, Nora Lado, and Anna Torres [] []