TOC: Intl J E-Services Mobile Apps
Introduction
International Journal of E-Services and Mobile Applications, 1(2)
Editorial Preface
Ada Scupola, Editor-in-Chief, IJESMA
Self-Service Systems: Investigating the Perceived Importance of Various Quality Dimensions
Calin Gurau, Montpellier Business School, France
Toward a Better Understanding of the Assimilation of Telehealth Systems
Joachim Jean-Jules, Université de Sherbrooke, Canada
Alain O. Villeneuve, Université de Sherbrooke, Canada
An IT-Architecture to Align E-Recruiting and Retention Processes
Andreas Eckhardt, Goethe-University Frankfurt a. Main, Germany
Sven Laumer, Otto-Friedrich University Bamberg, Germany
Aligning Six Sigma and ITIL to Improve IT Service Management
Peter C. Chan, Hewlett Packard, USA
Shauntell R. Durant, Hewlett Packard, USA
Verna Mae Gall, University of Maryland – University College, USA
Mahesh S. Raisinghani, TWU School of Management, USA