TOC: J Retailing Con Services
Introduction
Journal of Retailing and Consumer Services, 16(3)
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Relevant ARCategory: |
Antecedents and consequences of Internet channel performance
–Agnieszka Wolk, Bernd Skiera [] []
Product-harm crisis management: Time heals all wounds?
–Aikaterini Vassilikopoulou, George Siomkos, Kalliopi Chatzipanagiotou, Angelos Pantouvakis [] []
An examination of consumers’ cross-shopping behaviour
–Kåre Skallerud, Tor Korneliussen, Svein Ottar Olsen [] []
Can a positive mood counterbalance weak arguments in personal sales conversations?
–Silke Bambauer-Sachse, Heribert Gierl [] []
A value-based perspective of market orientation and customer service
–Shu-Ching Chen, Pascale G. Quester [] []
The effects of role strain on the consumer decision process for groceries in single-parent households
–Palaniappan Thiagarajan, Nicole Ponder, Jason E. Lueg, Sheri Lokken Worthy, Ronald D. Taylor [] []
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
–Magnus Söderlund, Claes-Robert Julander [] []
Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications?
–Wei Zhu, Harry Timmermans [] []
Information and communication technology in retailing: A cross-industry comparison
–Irene Gil-Saura, Gloria Berenguer-Contrí, María-Eugenia Ruiz-Molina [] []