TOC: Managing Service Quality
Introduction
Managing Service Quality, 19(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Does ISO 9000 certification affect consumer perceptions of the service provider?
–Laura Martínez Caro, Jose Antonio Martínez García [] []
Monitoring service quality with residuals control charts
–Joanne S. Utley, J. Gaylord May [] []
The impact of RFID on service organizations: a service profit chain perspective
–Jeffery S. Smith, Lorraine Lee, Mark Gleim [] []
Demographic and cultural predictors of international service worker job satisfaction
–Mark R. Testa, Stephen L. Mueller [] []
Determining the relative importance of critical factors in delivering service quality of banks: An application of dominance analysis in SERVQUAL model
–Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor [] []
Service quality effect on satisfaction and word of mouth in the health care industry
–Ioannis E. Chaniotakis, Constantine Lymperopoulos [] []