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Retailing 2009: Strategic Challenges and Opportunities in Uncertain Times
The Ninth Triennial AMS/ACRA Retailing Conference

September 30-October 3, 2009 Hilton New Orleans Riverside
2 Poydras Street, New Orleans, LA 71040

Sponsored by the Academy of Marketing Science and the American Collegiate Retailing Association

Conference Announcement

The conference will be held September 30-October 3, 2009, at the Hilton New Orleans Riverside. Competitive sessions will consist of presentations of papers that have been accepted following a blind-review process. The deadline for paper submissions is June 1, 2009. A number of special sessions will also be presented.

Conference Co-Chairpersons

Barry Berman, Marketing & Intl. Business, Hofstra University, Hempstead, NY 11549, (516) 463-5711, mktbxb@hofstra.edu
Charles McMellon, Marketing & Intl. Business, Hofstra University, Hempstead, NY 11549, (516) 463-6450, mktcam@hofstra.edu
Michael Pearson, College of Business, Loyola University, New Orleans, LA 70118 (504) 864-7938 pearson@loyno.edu

AMS Liaison: Linda Ferrell, University of New Mexico ACRA Liaison: Ann E. Fairhurst, University of Tennessee, Knoxville

Accommodations and Conference Fee

Arrangements have been made with the Hilton New Orleans Riverside, 2 Poydras Street, New Orleans LA 71049 (504) 561-0500; (800)–HILTONS) (www.riversidemeetings.com) for a special rate of $139 per night. The conference fee of $290 will include all sessions, Proceedings, lunches, all dinners (except Wednesday September 30th), and a special event.

Best Papers to be Published in a Special Issue of Marketing Intelligence & Planning

Each track chairperson will recommend one to three papers in his/her track as suitable for inclusion in a special issue on Retail Strategy in Marketing Intelligence & Planning. The guest editors of the special issue: Barry Berman, Charles McMellon, Michael Pearson, and Donna Smith will review each track chairperson’s recommendation and select 6-8 papers for possible inclusion in this special issue. Authors of these articles must agree to fulfill the editorial requirements of the guest editors and to submit their revised paper as of October 15, 2009.

Special Sessions

Proposals for special sessions must include a rationale, an outline of the issues to be discussed, and names and relevant qualifications of the proposed session participants. Typically a minimum of two double-spaced typed pages will be needed to provide the necessary information. Three (3) copies of each proposal should be sent to Barry Berman, Charles McMellon or Michael Pearson. For material from a special session to be considered for publication in the Proceedings, it must be submitted for competitive blind review.

General Rules for Competitive Papers

These rules apply: (1) Please submit your paper as a WORD attachment to the appropriate track chair or before June 1, 2009. Ask the track chair to confirm receipt of the paper. The paper’s cover page should indicate the contact author as well as appropriate contact information including that person’s phone and fax numbers and E-mail address. (2) Papers should not exceed 20 double-spaced typed pages, including exhibits, references, and appendices. The maximum length for final drafts of accepted papers for publication in the Proceedings will be five single-spaced pages in the format prescribed by the editor. Contact Barry Berman with any questions. (3) Competitive papers will be double-blind reviewed. Name(s) of the author(s), their affiliations, and the title of the paper should only appear on the title page. Authors should not reveal their identities in any way in the manuscript. (4) The title of the paper – but not the name(s) of the author(s) – should be at the top of page 1 followed by a single-spaced abstract not exceeding 100 words. The body of the paper should be double-spaced and follow Journal of the Academy of Marketing Science style. (5) To be considered for acceptance, the paper or a similar version of it MUST NOT: a) have been previously published, b) have been accepted for publication elsewhere, c) be under consideration for publication elsewhere, or d) be submitted for review elsewhere during the conference review process. (6) At least one author of an accepted paper MUST agree to: a) pre-register for the conference within 10 days of notification of acceptance, b) appear at the conference to present the paper, c) release the copyright on the paper to the Proceedings editor, and d) provide a final copy of the manuscript in accordance with publication instructions.(7) Authors whose papers have been selected for inclusion in the Special Issue of Marketing Intelligence & Planning must agree to have their article published in the Special Issue and to submit their revised manuscript as of October 15, 2009. Please note that this journal has a different referencing format than the Journal of the Academy of Marketing Science. (8) Authors uncertain regarding the track to which their paper should be sent may submit manuscripts directly to Barry Berman who will forward the work to an appropriate track. Questions on the conference may be directed to any one of the Conference Co-Chairpersons.

Track and Chairpersons Information

Consumer and Shopper Behavior: Works dealing with consumer behavior, in store and merchandise/service choice, patronage, loyalty, consumption, shopping behavior models, and related topics are welcome. Send to: Susan S. Fiorito, Textiles & Consumer Sciences Dept., Florida State Univ., Tallahassee, FL 32306-1492, (850) 644-9883, sfiorito@fsu.edu, Grete Birtwistle, Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 OBA, Scotland, UK+44 141 331 8240, gbi@gcal.ac.uk, Sandra Forsythe, Wrangler Professor, Dept. of Consumer Affairs, Auburn University, 308 Spidle Hall, Auburn, AL 36849, (334)-844-6458, forsysa@auburn.edu.

Customer Service and Satisfaction: Papers on any aspect of customer service, the convenience and quality of services, drivers of customer service evaluation, linkage of customer service to value and behavioral intentions, CRM (customer relationship management), loyalty programs, complaints and returns handling strategies and programs, free vs. fee-based services, and linkage of customer service to various performance metrics are invited. Send papers to: Nancy Upton, Dept. of Marketing, Northeastern University, 325D Hayden Hall, 360 Huntington Avenue, Boston MA 02115, (617) 373-4812, n.upton@neu.edu, Dhruv Grewal, Babson College; or Michael Levy, Babson College.

Multichannel Retailing: Manuscripts on topics related to theory, applications, and research in all areas of multichannel, direct marketing and Web-based retailing are sought. Send to: Elaine Sherman, Dept. of Marketing and International Business, Hofstra Univ., Hempstead, NY, 11549, (516) 463-5708, mktezs@hofstra.edu or Martin T. Topol, Lubin School of Business, Pace Univ., 1 Pace Plaza, NY, NY 10038, (212) 618-6452, mtopol@pace.edu.

Global Retailing: Works covering the range of retailing topics in the global environment, comparative studies, or topics related to retailing in specific nations throughout the world are solicited. Send to: Dana-Nicoleta Lascu, Dept. of Marketing, E.C. Robins School of Business, Univ. of Richmond, Richmond, VA 23173, (804) 289-8586, dlascu@richmond.edu; A. Coskun Samli, Dept. of Management and Marketing, Univ. of North Florida, Jacksonville, FL 32216, (904) 285-8354, jsamli@unf.edu, or Leigh Sparks, Inst. for Retail Studies, Univ. of Stirling, Stirling, FK9 4LA Scotland, United Kingdom, (44) 1786-467384, leigh.sparks@stir.ac.uk.

Human Resources Management: Papers dealing with recruiting, selection, training, motivation, evaluation, retention, compensation, and management of personnel in the retail environment, and other related matters are invited. Send to: Linda K. Good, Human Environment & Design, Michigan State Univ., East Lansing, Ml 48824, (517) 355-1282, goodl@msu.edu or Alex Sharland, Mitchell College of Business, University of South Alabama, 307 University Boulevard, Room 360, Mobile, AL 36688-0002 (251) 460-6736, asharland@usouthal.edu

Issues in Retailing: Manuscripts on a wide variety of current and emerging challenges and issues in retailing such as diversity, ethical practices, technology impact, and others are sought. Send to: Carol Kaufman-Scarborough, School of Business, Rutgers Univ., 227 Penn St., Camden, NJ, 08102-1656, (856) 225-6592, ckaufman@camden.rutgers.edu; or John Fernie, Chair in Retail Marketing, Heriot-Watt University, School of Management, Edinburgh EH14 4AS, Scotland 441-334-472312, j.fernie@hw.ac.uk.

Merchandising: Papers on any aspect of merchandising, including buying, open to buy, category management, buying organizations, private labels, electronic issues, and assortment planning are invited. Submit to: Patricia Huddleston, Dept. of Human Environment & Design, Michigan State Univ., Room 112 Human Ecology, East Lansing, Ml 48824 (517) 353-9907, huddles2@msu.edu or Denise T. Ogden, Department of Marketing, Penn State University-Leigh Valley, 8380 Mohr Lane, Fogelsville, PA 18051-9999, (610) 285-5156. dto2@psu.edu

Operations Management and Technology: Papers dealing with operational and technological issues such as improving productivity, the impact of downsizing, prototype stores, labor scheduling, space allocation, inventory management, store maintenance, retail information systems, EDI, ECR, and the use of new technologies are invited. Send to: Paul McGurr, School of Business Administration, Fort Lewis College, 1000 Rim Drive, Durango, CO 81301, (970) 247-7543, mcgurr_p@fortlewis.edu or Robert Robicheaux, University of Alabama at Birmingham, 219 BEC 1150 10th Avenue South, Birmingham, AL 35243 (205) 934-4648, bobr@uab.edu

Retailing Education: Papers on effective teaching methods/models, student motivation, effective use of technology in the classroom, trends in training and experiential learning, and other related matters in retail education are invited. Send to: Shawn Thelen, Dept. of Marketing and International Business, Hofstra University, Hempstead, NY 11549 (516) 463-5714, mktstt@hofstra.edu or Marguerite Moore, North Carolina State University, 2401 Research Drive, Room 3321, Raleigh, NC 27695 (919) 515-0906, marguerite_moore@ncsu.edu

Retail Promotion: Papers on in-store promotion, visual merchandising, the promotion mix, uses of new media, promotion modeling, promotion effectiveness, and related topics are invited. Send to: Mary Ann Eastlick, Div. of Retailing & Consumer Sciences, Univ. of Arizona, P.O. Box 210033, Tucson, AZ 85721-0033, (520) 621-9696, eastlick@u.arizona.edu or Sandra Mottner, College of Business. Western Washington University, Parks Hall MS 9073 Bellingham, WA 98225, 360-650-2403, sandra.mottner@wwu.edu.

Site Selection and Geographic Information Systems: Conceptual and applied manuscripts on site selection, trading area attributes, shopping districts, shopping centers, location models, and geographic information systems (mapping) are invited. Send to: David J. Burns, Dept. of Marketing, Xavier University, Dept. of Marketing, 3800 Victory Parkway, Cincinnati, Ohio 45207, (513) 745-3956, burnsd@xavier.edu or Mary Long, Pace University, Lubin School of Business, 1 Pace Plaza, New York, NY 10038, (212) 618-6453, marymlong@gmail.com

Strategic Retailing: Manuscripts dealing with any aspect of the development, implementation, and evaluation of strategic plans in retailing – both conceptual and applied — are sought. Send to: Sherry Lotz, Div. of Retailing & Consumer Sciences, Univ. of Arizona, McClelland Park, 650 N. Park Ave., P. O. Box 210078, Tucson, AZ 85721-0078, (520) 621-3063, slotz@ag.arizona.edu or Ann E. Fairhurst, Retail and Consumer Sciences, University of Tennessee-Knoxville, TN 215 West Cumberland Ave., 110 Jessie Harris Building Knoxville, TN USA 37996-1911, 865-974-6609, fairhurs@utk.edu

September 30-October 3, 2009 Hilton New Orleans Riverside

Competitive papers due June 1, 2009

Plenary sessions with outstanding speakers

Sponsored by the Academy of Marketing Science and the American Collegiate Retailing Association

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