TOC: Service Industries J
Introduction
Service Industries Journal, 29(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
–Hsin-Hui (Sunny) Hu; Jay Kandampully; Thanika Devi Juwaheer [] []
The attribution of service failures: effects on consumer satisfaction
–Victor Iglesias [] []
Methods for determining areas for improvement based on the design of customer surveys
–Ching-Chow Yang; King-Jang Yang; Tsu-Ming Yeh; Fan-Yun Pai [] []
Competition, agglomeration, and performance of Beijing hotels
–Eric W. K. Tsang; Paul S. L. Yip [] []
Off-shoring in the contact centre industry and employment in the North West of England
–Frank Peck; Ignazio Cabras [] []
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
–Hsin Hsin Chang [] []
The measurement of the construct satisfaction in higher education
–Helena Alves; Mário Raposo [] []
Gibrat’s law: empirical test of Portuguese service industries using dynamic estimators
–Paulo J. Maçãs Nunes; Zélia M. Serrasqueiro [] []
Establishment of a performance-evaluation model for service quality in the banking industry
–Shun-Hsing Chen [] []