TOC: Managing Service Quality
Introduction
Managing Service Quality, 19(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
Joy and disappointment in the hotel experience: managing relationship segments
–Michael D. Johnson, Line Lervik Olsen, Tor Wallin Andreassen [] []
Consumer reaction to crowding for extended service encounters
–Breffni M. Noone, Anna S. Mattila [] []
The impact of the recovery paradox on retailer-customer relationships
–Randi Priluck, Vishal Lala [] []
Symptoms of burnout and service recovery performance: The influence of job resourcefulness
–Michel Rod, Nicholas J. Ashill [] []
Signaling intrinsic service quality and value via accreditation and certification
–Rhett H. Walker, Lester W. Johnson [] []
Bridge over troubled water or long and winding road?: Gap-5 in airline service quality performance measures
–Vinh Sum Chau, Yu-Ying Kao [] []