TOC: J Service Res
Introduction
Journal of Service Research, 11(3)
 : : : TOC
: : journals |
Relevant ARCategory: |
Predicting Customer Wallet Without Survey Data
–Nicolas Glady and Christophe Croux [] []
The Effect of Service Price Increases on Customer Retention: The Moderating Role of Customer Tenure and Relationship Breadth
–John Dawes [] []
Intention to Engage in Digital Piracy: A Conceptual Model and Empirical Test
–Steven A. Taylor, Chiharu Ishida, and David W. Wallace [] []
How Commitment Influences the Termination of B2B Exchange Relationships
–Michael Tsiros, William T. Ross Jr, and Vikas Mittal [] []
The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach
–Bruce Cooil, Lerzan Aksoy, Timothy L. Keiningham, and Kiersten M. Maryott [] []
Half Full or Half Empty: The Role of Optimism in Boundary-Spanning Positions
–Jody L. Crosno, Shannon B. Rinaldo, Hulda G. Black, and Scott W. Kelley [] []