TOC: Service Industries J
Introduction
Service Industries Journal, 28(10)
 : : : TOC
: : journals |
Relevant ARCategory: |
Innovation in services – how different from manufacturing?
–Cesaltina Pacheco Pires; Soumodip Sarkar; Luísa Carvalho [] []
Strategic orientation and performance measurement model in Taiwan’s travel agencies
–Leo Huang [] [Google Scholar]
Is competence set expansion in the information service industry a planned behavior? The moderating effects of action control style
–Daniel Y. Shee; Ya-Ling Wu [] []
Managerial approaches towards service quality: the case of three service organisations
–Ebrahim Soltani; Pei-Chun Lai; Robert Van Der Meer; Terry M. Williams [] []
Perceptions of download delays: relation to actual waits, web site abandoning, and stage of delay
–Pratibha A. Dabholkar; Xiaojing Sheng [] []
The impact of implicit and explicit communications on frontline service delivery staff
–Ian Lings; Amanda Beatson; Siegfried Gudergan [] []
Revised planning matrix of quality function deployment
–Wei-Jaw Deng; Ying-Feng Kuo [] []
Digital music services: consumer intention and adoption
–Sze Wan Kwong; Jungkun Park [] []
Influence of innovation on performance: analysis of Spanish service firms
–Dioni M. Elche; Ángela González [] []
The influence of customer-to-customer interactions and role typology on customer reaction
–Cedric Hsi-Jui Wu [] []
Consumer thoughts, actions, and feelings from within the service experience
–David Bowen [] []