TOC: Service Industries J
Introduction
Service Industries Journal, 28(9)
 : : : TOC
: : journals |
Relevant ARCategory: |
What prevents effective utilisation of customer knowledge in professional B-to-B services? An empirical study
–Satu Nätti; Jukka Ojasalo [] []
The impact of manager promotion programs on store performance: evidence from 3C chain stores in Taiwan
–Hsuan-Lien Chu; Shuen-Zen Liu [] []
Barriers to ascension to senior management positions in retailing
–Adelina Broadbridge [] []
Structural relationships among organisation service orientation, employee service performance, and consumer identification
–Cedric Hsi-Jui Wu; Rong-Da Liang; Wei Tung; Ching-Sheng Chang [] []
Female tour leaders as advertising endorsers
–Chin-Tsai Lin; Kuo-Ching Wang; Wen-Yu Chen [] []
The choice of control devices in franchise chains
–Luis Vázquez [] []
E-customer service capability and value creation
–Teck-Yong Eng [] []
An integrative model of customers’ perceptions of health care services in Taiwan
–Hsiu-Lan Wu; Chang-Yung Liu; Wen-Hsin Hsu [] [Google Scholar]
Is empowerment really a contributory factor to service quality?
–Akiko Ueno [] []