TOC: Managing Service Quality
Introduction
Managing Service Quality, 18(6)
 : : : TOC
: : journals
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Relevant ARCategory:
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The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers
–Birgit Leisen Pollack [] []
Prioritizing improvement of service attributes using impact range-performance analysis and impact-asymmetry analysis
–Josip Mikulic, Darko Prebe?ac [] []
A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
–Åsa Rönnbäck, Lars Witell [] []
What’s wrong with IVR self-service
–Dwane H. Dean [] [Google Scholar]
Assessing poor quality service: perceptions of customer service representatives
–Marilyn M. Helms, Donna T. Mayo [] []
Customer satisfaction and loyalty in the eyes of new and repeat customers: Evidence from the transport sector
–Angelos Pantouvakis, Konstantinos Lymperopoulos [] []