TOC: J Service Res
Introduction
Journal of Service Research, 11(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Consequences of Forcing Consumers to Use Technology-Based Self-Service
–Machiel J. Reinders, Pratibha A. Dabholkar, and Ruud T. Frambach [] []
Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?
–Jenny van Doorn [] []
How Relationship Age Moderates Loyalty Formation: The Increasing Effect of Relational Equity on Customer Loyalty
–Maria Antonietta Raimondo, Gaetano "Nino" Miceli, and Michele Costabile [] []
The Impact of Value Congruence on Consumer-Service Brand Relationships
–Jing Zhang and Josee M. M. Bloemer [] []
Return on Community for Consumers and Service Establishments
–Mark S. Rosenbaum [] []
Customer Integration–A Key to an Implementation Perspective of Service Provision
–Sabine Moeller [] []
Customer Integration and Value Creation: Paradigmatic Traps and Perspectives
–Stephen L. Vargo [] []